Privacy Policy

At Xore Roofing ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact form
• Schedule an inspection or service appointment
• Subscribe to our newsletter
• Interact with our social media pages

This information may include:

• Name and contact information (address, email, phone number)
• Property information and service details
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our roofing services
• Process and fulfill service requests and quotes
• Communicate with you about services, appointments, and updates
• Send marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Detect and prevent fraud or abuse

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. The types of cookies we use include:

3.1 Essential Cookies

Required for the website to function properly and cannot be disabled.

3.2 Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

3.3 Marketing Cookies

We use Facebook Pixel and Google Tags (formerly Google Tag Manager) to:

• Track conversions from Facebook and Google ads
• Build targeted audiences for advertising
• Remarket to users who have visited our website
• Measure the effectiveness of our advertising campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

4. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Google Analytics: Website analytics and performance monitoring
• Facebook: Advertising and remarketing through Facebook Pixel
• Google Ads: Advertising and conversion tracking through Google Tags
• Email service providers: Newsletter and communication services
• CRM systems: Customer relationship management

These third parties are contractually obligated to use your information only as necessary to provide these services and in accordance with this Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Cookie preferences: Manage cookie settings through your browser

To exercise these rights, please contact us at privacy@xoreroofing.com or (832) 499-4585.

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information to third parties.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@xoreroofing.com
• Phone: (832) 499-4585
• Address: Xore Roofing, Houston, TX

12. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.